Warranty

Ella´s House warranty

The Ella´s House Team is confident in the manufacturing and quality of its products. Ella´s House products are covered by 12 months warranty.

This warranty is available for a period of 12 months only to the original purchaser from the date of purchase(not from first use) and cover:

This does not cover:

Shrinkage in natural fibers(organic hemp/organic cotton and organic cotton will shrink 5-7% read fabric description)

damage caused to product by

Using harsh stain removers, biological detergents or bleaching, perfume, softeners
Adding vinegar or sodium bicarbonate to the wash

Boil washing (60°C is recommended for nappies , 40°C for PUL products))
Continually tumble drying on a warm or hot heat, or directly on radiators or similar. ( We recommend tumble drying 1-2 times/ month to revive fabric)
Accidental damage on cover and other PUL products: PUL delamination from high temperature washing, excessive sun damage through drying, tumble drying
Nappy has been altered - any type of modification such as dyeing, stitching, cutting, removing aspects etc. (including the care label)
Excessive wear and tear
Snags
Fading
Pilling
Products

Please note:

Using stain removal and excessive laundering affect fabric (it is go bald), can destroy elastic, reduce the lifespan and will render your guarantee void. The nappies are there to catch waste and they may become stained over time, this is to be accepted and is not a fault. Use sun drying to bleach nappy naturally. We know that „Stain is not problem, hole at nappy it is problem.”

If you need our help, please contact us: help@ellashouse.com